FAQ

What postal service do you use?

We offer a number of postal services Evri Royal Mail Tracked 24 Royal Mail Tracked 48 Royal Mail Special Next Day by 1pm Fedex Please see our shipping section for more details
How much do you charge for delivery?

Products and shipping fees are calculated based on weight. Prices vary depending on courier chosen.
Can i track my order?

Once your order has been dispatched, you will receive an email to confirm and a tracking number.
How soon will my item be dispached once payment is made?

Orders for in stock items received before 12pm Monday-Friday will be dispatched on the same day. After 12pm will be the next working day. Any orders over the weekend will be dispatched on a Monday. Pre - Order items are dispatched according to the dates given in the description available on the website.
How do i get intouch?

-The fastest way is to email our customer service on PhenomenalWholesale@hotmail.com we aim to respond in the same day or at very latest the next working day. -A contact page is also available on the website. - Social media - we have a Facebook and Instragram Page where messages are monitored daily.
What is Clearpay?

Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in 4 automatic installments, split out in a way that suits you best. You chose how much to initially pay upfront, and the remaining payment is split over 3 installments made every 2 weeks without any interest.
How do I use Clearpay?

Just shop on Phenomenal Wholesale as normal and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order – easy!
Where can I use Clearpay?

Clearpay can only be used on purchases made on the Phenomenal Wholesale website and App. To find out more about Clearpay, goto the following: https://www.clearpay.co.uk
How does the Clearpay payment schedule work?

Clearpay customers have to make their first payment at the time of purchase. . The remaining three payments are deducted every 2 weeks in automatic installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
What if I can’t pay an Clearpay installment?

A £6 late payment free will be charged if funds are not available at the time the automatic payment is due. An additional £6 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see Clearpay Payment Purchase Agreement here. https://www.clearpay.co.uk/en-GB/terms-of-service
When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our standard delivery timeframes like any order from our website.
Is there a limit to how much I can spend on a single Clearpay transaction?

No, there is no limit to use Clearpay
How do I return or exchange an item purchased with Clearpay?

Please follow our returns procedure located here: https://www.phenomenalwholesale.com/shipping-returns
Where can I find out more about Clearpay?

Visit the Clearpay website for a comprehensive list of FAQs here and check out Clearpay’s Privacy Policy found here. https://help.clearpay.co.uk/hc/en-gb
Laybuy lets you spread payments (interest free) over 6 weekly instalments

Payments Pay your first instalment when you order. The remaining 5 payments will automatically be taken each week on your selected payment day, from the debit or credit card you entered at checkout. All payment information including a payment schedule can be viewed at any time through your Laybuy account. What you need to get started: A UK bank account Be 18 years of age or older A UK residential address For more info, visit Laybuy here *If you fail to make a payment, you may be charged a late payment fee.
Who is Klarna

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.
How does pay later in 3 interest-free installments work?

Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the rst payment when you make the purchase, the second 30 days later and the nal payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.
Am I elgible?

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3 instalments. When you choose Klarna they will also check the information you provide and your nancial situation.
Can I have multiple pay in 3 installments at the same time?

Yes, you can. If you see Klarna Pay in 3 instalments when you go to an online checkout then Pay in 3 instalments is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.
What does Klarna consider when reviewing my application?

Klarna offers Pay in 3 instalments based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 instalments before does not mean it will be offered for every order. In turn, if your application for Pay in 3 instalments is denied, it does not mean it will be denied for future orders.
What happens if I cancel or return my order?

As soon as Phenomenal Wholesale has conrmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.