Returns & Refund Policy

If you need to return any in stock item, please notify us at Phenomenalwholesale@hotmail.com within 2 days of  receiving your goods, you must provide the following information:

- Order number,
- Name,
- Address,
- Reason for return.

We have 14 days return no quibble policy.

Returns must be in the original/undamaged packaging. We will not be liable for any loss or damage incurred whilst returns are held by third parties, and also not liable for the postage fee for return

There will be a £2 admin charge.

FAULTY / DAMAGED ITEM

​​If the item is faulty or damaged, please notify us at Phenomenalwholesale@hotmail.com within 2 days of receiving your goods you must also provide the following information:

- Order number,
- Name,
- Address,
- Fault/Damage.

We will ask that the item is returned to us for investigation, if deemed faulty/damaged by our quality control a refund will be issued using the same method of payment with which you used on your original order. Returns must be in the original/undamaged packaging using a second class recorded delivery. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Please email proof of receipt for return postage and this will be refunded once the parcel has arrived. We will refund a standard 2nd class parcel cost.

PARTIAL RETURNS

Any partial orders that are returned due to damaged/faulty items, only a partial postage refund will be issued in accordance to our postage pricing structure. Please email phenomenalwholesale@hotmail.com for further information on our postage pricing structure.

Any issues/faults/damaged reported out of this timescale cannot be resolved. Please make sure your order is checked upon receipt.

OTHER

We DO NOT offer, exchanges in any circumstances.
We DO NOT accept returns on any items that have been personalised.
We DO NOT accept returns on sale items.
We DO NOT accept returns on Pre-Order.

 Refunds can take 7 – 14 working days to reflect in your account once items have been received.